Balance Forward

Hello,

i noticed on my upcoming bill that i have a balance forward of $75, i dont understand why as i just paid my internet bill automatically a couple of days ago on December 28 for $124. I was expecting this upcoming payment to be $85 on the new plan i just switched to, but now its $164, its way too much! Please help, thanks!

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EG

Expert

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115.2K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

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2.6K Messages

2 days ago

user_q3466a Hello! Thank you for reaching out, and we'll be happy to look at your account and see what is going on with your bill. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Billing

user_q3466a

Balance Forward

EG

XfinityBenjaminM

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