BAD services

I have had Xfinity internet since March 2024, moved  in November 2024 and the sales person i used did not listen to my request sent me an additional modem and signed me up for cable. After extra billing and payments I got this corrected however my account still shows with two address.

Moving forward, I am preparing to move across country and no longer need my xfinity account as it is included at the apartment complex i will be living at.

• First call- they cannot take my request for  termination EFFECTIVE JUNE 9, @)@% because it is more than 30 days out.
• June 1, they shut off my cable account
• JUNE 2- I called to have it turned back on until the correct shut off date of JUNE 9.
  • I was passed around to 3 different agents all stating that they had taken off the termination request and reinstated the account and noted that it should be termed JUNE 9. Still no internet service.
  • Called again, passed around to 4  additional reps each claiming to be the correct person to reinstate my account due to the error on there end. Still no working internet service. Asked multiple times for a Supervisor or manager to get this issue dealt with directly. No one provided FOUR and ONE HALF Hours later...I still have no working Internet.

                                                                         Mind you through all of this My bills is paid through June 8, 2025 so now they owe me a refund.

I will have to take the modem in and have the account termed June 1 rather than June 9 because they cannot figure out how to turn the service back on at my address. So now on top of having to purchase hot spot for a week, spending 5 hours on the phone with incompetent Xfinity Reps, I will have gas mileage and more time out of my day.

IF these reps were trained in actually performing the job rather than the UPSELL things would work better.

I will actively do my best to get the word out that Xfinity is the ABSOLUTE WORST in providing services and support that I have ever dealt with !