Visitor
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2 Messages
Bad service for internet
I had service installed three weeks ago took 2 techs and then it wasn’t done correctly had another two techs over and one changed out my outdoor wire but i still lose connection multiple times and day and am only getting 30-90 percent of my service at a time and will fluctuate constantly so I can’t stream consistently. one technician who checked everything and said the issues we were having were due to the signal at the street, but that's not something he could address and would have to get another technician out. Not sure if was done but we are still having the same issues with internet dropping make usage of xfinity services unbearable.
chat support is horrible. Keeps making me troubleshoot before escalating and trying to schedule a technician that won’t be able to fix the service
XfinityCarolyn
Official Employee
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270 Messages
3 hours ago
@user_s51jwf Thanks for reaching out to us about your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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