Bad lag spikes ps5

• When does the lag occur? 

Seems to happen all the time. Any time of day i can run a network test that tests packet loss and a few tests will be fine and then ill have one or more with packet loss 20% or higher. 

• Are all online games affected?

Yes, all games as well as video chat. 

• Are other network devices having issues?

It does not appear to affect streaming tv and movies. It does affect facetime, video chatting though on phone and computer. 

• What's your internet speed tier?

I increased my speed all the way up to 1000 mbps but that didnt resolve the issue so i went back down to 400 mbps. 

• What's your modem/router model?

Xb8

A tech came out and checked everything and didnt find an issue. He also changed out my wiring. Issue still exists. 

Also, initially i had an xb7 i think when the issue first started. When i started having the issue i increased my speed and i was sent an xb8 and storm ready wifi. 

When i unplug my router and the storm ready 5g kicks in, the speed obviously decreases but i dont get the lag spikes and packet loss. 

Hello @xtruroyaltyx. Thank you for reaching out on our Community Forum. It sounds like we may need to try some further troubleshooting on our end. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.