Awful service

Good evening @user_4980b8, and thank you for reaching out on our Community Forums with your service issues, we appreciate it. This definitely isn't the kind of experience we want for any of our valuable customers and assure you that our team is here to help properly address your service concerns. I see that you stated you have ongoing internet issues and now your picture is freezing. We'll definitely be happy to look into this further and if you decide you want to proceed with cancelling, we can assist with processing your request. I do want to assure you though that our team is on your side and here to help resolve your issues and turn your experience around the best we can. To get started, can you please send us a Direct Message with your name and the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it