Avoid this internet “service” at all costs

Got an alert about an Internet outage. After a while got another text saying to restart my router. That didn’t work. So the useless AI had me “troubleshoot” by just restarting it again. Still didn’t work. So they want to send a technician. Next available appointment? A week. A week without internet. As a bonus, in the terms of the appointment, I’M the one who gets charged if they have to replace THEIR equipment. So, no internet for a week due to no fault of my own. Wait a WEEK for a repair service. Then possibly have to pay for those repairs as the cherry on top. You can’t speak to a human, only an AI. I’ve had a ton of different internet service providers in my life. Not a single one took this long to get a person out to check my internet. Unfortunately, the complex I live in requires that I go through Xfinity. But if you have the option to avoid the company, please do so.