1 Message
Avaya IP phone error message "VPN tunnel failure - IPE phase 1 no response" when it is directly Ethernet connected to Xfinity Gateway
I have an Avaya IP phone from my workplace. I get an Avaya IP phone error message "VPN tunnel failure - IPE phase 1 no response" when it is directly Ethernet connected to Xfinity Gateway router. I have worked with the IT department at my workplace to rule out any issue with the phone itself and the ethernet cables in use. The problem has been narrowed to a router configuration issue. This phone with its current settings and Ethernet cables is used with no problem with a Verizon Fios router. I need to know how the Xfinity Gateway needs to be configured so that it will work with the Avaya IP phone.
XfinityJamesC
Official Employee
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1.5K Messages
3 months ago
Greetings, @ I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your gateway, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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106K Messages
3 months ago
@user_2snajn @XfinityJamesC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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