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EtheP
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8 Messages

Friday, October 28th, 2022 12:10 PM

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authenticator app

Has anyone else been having a problem with the authenticator app lately?  It has stopped automatically authenticating me, I am now forced to type in the 6 digit code.

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3 years ago

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Accepted Solution

CCTravis

Problem Solver

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546 Messages

3 years ago

Hello and Good Morning, @EtheP

Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. Have you tried restarting your phone? Also, please ensure that your mobile phone's time is properly set. If the time is off by five minutes, either in the future or past, it may result in an issue with the validation of the one-time code. Please let me know if you need further assistance.

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EtheP

Visitor

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8 Messages

@XfinityTravis​ 

I rebooted the iPhone (although the time was correct) and deleted/re-installed the app.  That appears to have solved the problem.  Thanks!!

3 years ago

CCTravis

Problem Solver

 • 

546 Messages

That is FANTASTIC news, @EtheP 

I love it when a plan comes together 😀 You are very welcome. 

I no longer work for Comcast.

3 years ago

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