stevenlayh's profile

New Poster

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2 Messages

Fri, Jan 15, 2021 2:00 PM

August Smart Lock device requires 2.4 Ghz . It doesn't find it to connect.

How can I assign it to 2.4 Ghz band?

Responses

EG

Expert

 • 

87.2K Messages

5 m ago

If you are using a Comcast supplied gateway device, the two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate them with the 2.4 band's SSID (broadcast name) and password.

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