U

Visitor

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1 Message

Thu, Oct 14, 2021 1:24 AM

AT&T to Xfinity internet

Hello,

I got the self install kit.  Will I simply plug my new Xfinity modem/router in where my current AT&T modem is installed?  Does it work that way?   

Thank you.

Responses

Again

Expert

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26.5K Messages

4 d ago

@user_b88bde AT&T uses DSL and Xfinity is cable, so no, you can't use the same connection.  You'll need to find a cable connection in the area where you want your modem to be, and if there isn't one you'll have to have a tech out to get you connected.

XfinityRay

Official Employee

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291 Messages

2 d ago

Hi, @user_b88bde. I am happy to hear that you received your new modem. You should be able to plug it into the coax outlet where your previous modem was located. I know it has been a couple of days since you posted. Were you able to get it installed and working?

EG

Expert

 • 

89.6K Messages

@XfinityRay

They had DSL before.

(edited)

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