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user_06a992
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Sunday, January 9th, 2022 5:06 PM

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ATT air 4920 wifi extender pairing

I just switched from ATT to xfinity and want to hook up my wifi extender.  I reset it to factory settings and tried to link to the modem but I get orange flashing lights.  What am I doing wrong?

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3 years ago

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EG

Expert

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110K Messages

3 years ago

It appears that that device may only be compatible with AT&T supplied gateway devices ?;

https://www.att.com/support/smallbusiness/article/smb-internet/KM1320351/ 

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user_06a992

Visitor

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2 Messages

Amazon says this also works with Xfinity hardware

3 years ago

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user_bb801b

Contributor

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167 Messages

Late to the thread here but an extender is an extender and should "extend" the signal...

 That said, whats the configuration look like? A quick search returned mix results, some happy with the 4920 some no, in any case is the first extender connected via ethernet? And are you referring to a second extender, mesh setup, not connecting?

Oh and this is assuming the signal where the 4920 is strong? Other device in proximity of the extender have no issues connecting to WIFI signal?

Just my .2 cents

 Thanks and good luck.

(edited)

3 years ago

0

EG

Expert

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110K Messages

@user_06a992

Suggest that you research as much as you can. I have been reading mixed info. I may be wrong. Good luck ! 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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EG

Expert

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110K Messages

@user_bb801b wrote:

Late to the thread here but an extender is an extender and should "extend" the signal...

Not necessarily. Sometimes there are proprietary considerations. The Xfi extender pods will only work with Xfinity gateway devices. YMMV.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

CCCrystal1

Problem Solver

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528 Messages

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

EG

Expert

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110K Messages

3 years ago

@user_06a992 @XfinityCrystal 

Please circle back and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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