At Risk of Losing Job Due to Failed Outage Repair

I lost phone and internet due to an outage on Friday 12/19/25 at 3:24pm and was notified on today 12/21/25 at 7:30pm that the outage has been resolved. However, on my end I still have no phone or internet connection. I tried troubleshooting, resetting, the whole works with the useless AI, and nothing. I have a fractured leg and can’t walk, so I have to work from home on a secure internet. If I can’t work from home, I am at risk of losing my job all because of Xfinity’s incompetence. Can someone PLEASE HELP ME??? Or at least allow me to have a technician arrive this week. I don’t want to lose my job because Xfinity can’t fix outages without messing up.

I’m being denied reliable access to 911 and filing an FCC complaint.