user_Kg27's profile

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4 Messages

Sun, Nov 14, 2021 10:53 AM

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Asus router: "Your ISP's DHCP does not function properly"

Hi,

I upgraded an Asus router from RT-AC1750 to RT-AX58U and I'm not able to connect to the internet as it says "Your ISP's DHCP does not function properly". I've tried using a static IP, but then it just says disconnected. I've also done a factory reset and that did not work either. I have also tried changing DHCP query frequency to Normal or Continuous mode instead of Aggressive. I have also tried disabling NAT and UPnP, but that doesn't work either. My modem is getting a stable connection when plugged locally. And lastly, I am able to ping to the default gateway.

I hear that Asus routers tend to have issues with Xfinity, so any help would be appreciated.

Thanks

EDIT: A detail I forgot to mention is that I have performed a firmware update to the latest version, as well.

EG

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91.5K Messages

2 m ago

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4 Messages

@EG None of those worked.

edit: let me elaborate. I need the ISP to send the provisioning signal and I'm trying to do that now outside of the thread. I don't have SH3 and I have not touched the resolution settings nor I can't even find it in the settings.

(edited)

EG

Expert

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91.5K Messages

2 m ago

Ok so number 4 was about the provisioning..

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