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ASUS CM-32 AC2600 connectivity issues.
My wife works from home. We've had connectivity issues in the past that typically a reboot fixes in the worst cases. This week, it's been getting much worse. It will drop for only a few seconds but it's enough to knock her off of her remote session and her VPN with work so she has to log back on. Today has been bad... a few times in just the last hour alone. Where do I start to trouble shoot this? The internal wifi connections are fine. It's strictly the outlet to the 'outside world' that is affected. What logs should I start sharing to get some help diagnosing this? The router/modem is about 6 years old.
XfinityJamesC
Official Employee
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2.1K Messages
1 year ago
Greetings, @soundguy1975! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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