Visitor
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7 Messages
Assessing the comparative reliabity of availble inernet services in my area, including hardening to storm conditions
Since American users reportedly pay a lot more for the internet than European users, possibly due to having more competition 'over there', I woud like to believe that we Amercians are getting for our extra money an internet delivery system that is well-hardened to storm conditions, etc. But how would I know whether this is true, or not? Is this extra money spent on stockholder dividends, or rather on delivering a more solid and robust service? My experience over the past year has been multiple "area outages", with maybe 20% of them likely weather related. This is in a major metro area that is no stranger to storms, but non-storm outages seem excessive. When I am considering buying a car, I can look at comparative reliability stats. For example, I can access reliability information to compare a 2020 Chevrolet compact SUV with a 2020 Toyota compact SUV. But is there a way to do this with fibre optic internet services? It does not help to be told that an internet service is 97% reliable for a given area, if I cannot compare that percentage with that of an available competitor, as in Chevys vs Toyotas. Are there services that publish reliability stats for fibre optic services across the country, at least in major metros? I am writing this right now using my cell phone personal hotspot, out of necessity, no service. If I called Xfinity to ask this question right now, I could not get through because I am in an area outage, even though I am not calling to ask when my service will come back on. So it goes.
NoNoBadPuppy
Problem Solver
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646 Messages
2 days ago
There is simply no way for any ISP in any country to guarantee 100% uptime. I have been with xfinity for years, and rarely have outages due to storms. Instead of concentrating on a metric that no one has any real control over, you should look for whoever offers the services you want at a price you can afford. Outages are a fact of life with any ISP. You will not find one anywhere on the planet that guarantees 100% uptime.
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XfinityLinda
Official Employee
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1.9K Messages
2 days ago
Thank you for reaching out here in our community about your internet concerns, @user_b365e3. We appreciate and value your feedback. I can imagine it must be frustrating to deal with frequent service interruptions. You've reached the right team to help identify the cause. We can review the account, and the area to see how we may help get your services working properly.
Before we do, have you tried any troubleshooting on your end? I usually start with checking the coaxial to make sure it's secure and finger tight. Then I unplug, wait 30 seconds, and restart the modem. This brings up and updates the modem to the current firmware. Can you also look at the coaxial cable to see if it looks old, damaged, or kinked? If it does, we recommend swapping it out for a new cable and swapping any splitters as well. If you have, and we may continue to assist, please send us a Direct Message with your full name and service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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