“As soon as possible” is NOT an eta update!!!

My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinity to us. It shows my house and nothing else. But the ETA on the map said 5:15p instead of 5:10p. I waited until 5:15p to call customer service. Which I had to lie to get a real person on the phone and say that I wanted to add a service to my plan. They were not able to give me any update either. Only that there was still an outage and they were working to fix it. As I was on the phone with them, the ETA on the Xfinity app “updated” to, “As soon as possible.” This is not an update nor any ETA. It is an insensitive, manipulative, blanket-coverage statement that just saves face for Xfinity. Now I’ve been unable to work for about half my day, and cannot even give updates to those asking me. How billion dollar companies in 2026 have such bad communication and transparency issues is beyond me.