Visitor
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2 Messages
arris TG862G Ethernet port not working
I have two router connected to the back of this modem, but only 1 of them gets internet access.
Say I have router 1 and 2. Router 1 will always lose internet access when router 2 plugs in. If router 2 plugs in first, router 1 will not get internet access too. And only the port that router 1 is in has a green light on.
EG
Expert
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110K Messages
2 years ago
@user_7c9270 Please disregard my previous posting. I misread the model number. My bad, sorry.
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EG
Expert
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110K Messages
2 years ago
FWIW, that device is no longer supported by them. https://www.xfinity.com/support/devices#details
This may be the reason why you're not getting the proper speeds. The first thing that you should do is consider upgrading it to a newer model.
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