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Arris Surfboard SBG10 not recognized by Xfinity app Activation
I recently moved and set up service with Xfinity for the first time; I purchased a brand new Arris SBG10 gateway from Best Buy, with warranty. To my knowledge, everything is appropriately set up, and the Arris SurfBoard app can recognize the WiFi signal the router puts out, but after 11 minutes, the Xfinity app times out and will not recognize the router. The only steps suggested are to set up a specialist to activate the device, but I was wondering if anyone else new a work-around.
EG
Expert
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110.1K Messages
2 years ago
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system, and check that the front panel indicator lights are steadily lit.
Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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