Arris Surfboard 8200 - Low Upstream Signal from Comcast
I have a brand new Arris Surfboard 8200 DocSis 3.1 capable Modem. My internet is excellent, 95% of the time. I'm getting 720 MBPS down and 18 MBPS up when it's working. The issue is that the connection will randomly drop fairly frequently. I lose connection randomly ~1 every 24 hours. The upstream signal is between 40-42 (picture below), which Arris support says is the problem. I had a tech out for a line visit last weekend and he said the signal was pretty weak, but that it's probably the modem.
It's clearly not the modem if the power is below the min spec, what do I do? I noticed that there is a Motorola Modem recommended that has a wider acceptable power range
I hate this customer experience.