Arris Surfboard 6190 and Xfinity Issues

Thanks! I hope I hear from someone soon. 😞

I just spoke with Comcast over the phone and they claim it's my modem that's the issue. 😒 I feel like that's not helpful at all. It's only a 1 year old modem. If my modem is the issue, what other modem is better so that I don't have an issue, since my service went out 3x already and it's not even 12pm.

Okay, thanks!

I contacted Arris and they told me to do a hard reset and connect the modem with the Ethernet cord to my laptop. I did that and the modem reset itself.

Does that mean that my Xfinity internet and router are okay and that my modem is the issue?

UPDATE: So I tried xfinity's modem/router and when support tried to activate the device, it wouldn't work. I wasn't able to get on the internet. Clearly there's something wrong with Xfinity. I just hope it's not user error which I don't see how it would be when I've never had issues a year ago (living in another city).

A technician is coming tomorrow so I shall see what the person says because I tracked the number of times my internet went out yesterday and it was about 5 times (it could have went out more when I wasn't home).

UPDATE UPDATE:

I had a technician come out on last Saturday. He fixed my wires inside of the wall. He also went outside and removed some things (I don't remember the name) from the cables. I also went to Best Buy and bought a Dual Router/Modem (Netgear brand) which the technician suggested in the hopes to cut down on too many devices.

Next, I called Xfinity to activate my personal router. They were finally able to activate it. However, my internet wasn't working. I felt hopeless. What I did next was call Netgear and the support team walked me through how to activate my device. After it was activated, my internet has been working fine for more than 48 hours. Hopefully it stays that way.