Visitor
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1 Message
Arris SGB8300 Needs Reboot Daily
This is a dual band modem/router/wifi unit. The 2.4ghz network has started dropping out daily. The 5ghz network also drops out every few days. This has been going on for about 2 weeks.
Visitor
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1 Message
This is a dual band modem/router/wifi unit. The 2.4ghz network has started dropping out daily. The 5ghz network also drops out every few days. This has been going on for about 2 weeks.
XfinityEricB
Official Employee
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2.5K Messages
10 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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112.8K Messages
10 days ago
@user_s52e4r @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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