5 Messages
Arris SBG10 won’t connect to Xfinity internet
Spoke with the someone on the online chat assistant and they said they cannot detect a signal for my router/modem. It pops up under wifi on my phone and smart devices but cannot connect it to my Xfinity account.
Can someone help me figure out why this is happening?
Accepted Solution
CCJodie
Problem Solver
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1.3K Messages
9 months ago
@dmetra8 Glad we got your new modem added and activated. Thanks for working with us on this!
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EG
Expert
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107K Messages
9 months ago
Was it ever activated / provisioned for service by them ?
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EG
Expert
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107K Messages
9 months ago
Is this a new installation / move in ?
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EG
Expert
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107K Messages
9 months ago
OK are the indicator light(s) lit steadily or are they blinking ?
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EG
Expert
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107K Messages
9 months ago
Hmmm.... Well, that indicates that the modem is indeed connected to an active hot feed to the system. They should be able to see it from their end in order to activate it...
I'm going to escalate this issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards to investigate further. You should get a reply here in your topic. Good luck with it !
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EG
Expert
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107K Messages
9 months ago
@dmetra8
Quite welcome !
(edited)
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EG
Expert
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107K Messages
9 months ago
@XfinityJodie
Thank you Jodie !
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saasher
1 Message
6 months ago
Hello! I'm having the same exact issue. The SBG10 has internet connectivity on a wired connection but wifi does not allow for a device to connect. Any help on this?
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EG
Expert
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107K Messages
6 months ago
@saasher
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old and marked Solved thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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