5 Messages
Arris sb8200
When I first turn on my pc, settings say 1000mbps and the modem is blinking green. After a little while, the speed dips, settings say 100mbps and the modem is blinking orange. Wifi is faster than ethernet. I swapped the blue cat 6 cable, I am now directly connected to the modem without a router. The modem is four years old. I was told to check cable signal levels, but don't know how.
Mitch51985
5 Messages
11 days ago
Responses got deleted?
0
0
XfinityMichaelC
Administrator
•
4.2K Messages
11 days ago
Hey @Mitch51985! Thank you for reaching out to us on the Xfinity Forums! I apologize that your information and responses got deleted. I'm reposting your information can be looked over
Connection
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel
709750000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational
Configuration File
OK
Security
Enabled
BPI+
DOCSIS Network Access Enabled
Allowed
Downstream Bonded Channels
Channel ID
Lock Status
Modulation
Frequency
Power
SNR/MER
Corrected
Uncorrectables
44
Locked
QAM256
709750000 Hz
5.6 dBmV
44.1 dB
0
0
13
Locked
QAM256
523750000 Hz
6.1 dBmV
45.3 dB
53
3
14
Locked
QAM256
529750000 Hz
5.4 dBmV
44.8 dB
47
29
15
Locked
QAM256
535750000 Hz
5.4 dBmV
44.6 dB
26
0
16
Locked
QAM256
541750000 Hz
5.6 dBmV
45.0 dB
18
0
17
Locked
QAM256
547750000 Hz
5.6 dBmV
44.8 dB
0
0
18
Locked
QAM256
553750000 Hz
5.5 dBmV
44.9 dB
0
0
19
Locked
QAM256
559750000 Hz
5.5 dBmV
44.7 dB
0
0
20
Locked
QAM256
565750000 Hz
5.2 dBmV
44.6 dB
0
0
21
Locked
QAM256
571750000 Hz
5.0 dBmV
44.5 dB
0
0
22
Locked
QAM256
577750000 Hz
5.0 dBmV
44.5 dB
0
0
23
Locked
QAM256
583750000 Hz
5.4 dBmV
44.5 dB
0
0
24
Locked
QAM256
589750000 Hz
5.5 dBmV
44.5 dB
0
0
25
Locked
QAM256
595750000 Hz
5.5 dBmV
44.5 dB
0
0
26
Locked
QAM256
601750000 Hz
5.2 dBmV
44.3 dB
0
0
27
Locked
QAM256
607750000 Hz
5.4 dBmV
44.3 dB
0
0
28
Locked
QAM256
613750000 Hz
5.2 dBmV
44.4 dB
0
0
29
Locked
QAM256
619750000 Hz
5.3 dBmV
44.3 dB
0
0
30
Locked
QAM256
625750000 Hz
5.1 dBmV
44.1 dB
0
0
31
Locked
QAM256
631750000 Hz
5.1 dBmV
44.1 dB
0
0
32
Locked
QAM256
637750000 Hz
5.0 dBmV
44.1 dB
0
0
33
Locked
QAM256
643750000 Hz
5.1 dBmV
44.1 dB
0
0
34
Locked
QAM256
649750000 Hz
5.6 dBmV
44.4 dB
0
0
35
Locked
QAM256
655750000 Hz
5.9 dBmV
44.5 dB
0
0
36
Locked
QAM256
661750000 Hz
5.9 dBmV
44.4 dB
882
2850
37
Locked
QAM256
667750000 Hz
5.9 dBmV
44.4 dB
211
846
38
Locked
QAM256
673750000 Hz
6.0 dBmV
42.9 dB
150
1
39
Locked
QAM256
679750000 Hz
6.2 dBmV
44.5 dB
521
2214
40
Locked
QAM256
685750000 Hz
6.4 dBmV
44.6 dB
0
0
41
Locked
QAM256
691750000 Hz
6.3 dBmV
44.5 dB
0
0
42
Locked
QAM256
697750000 Hz
5.9 dBmV
44.3 dB
0
0
43
Locked
QAM256
703750000 Hz
5.6 dBmV
44.3 dB
0
0
193
Locked
Other
957000000 Hz
1.6 dBmV
39.0 dB
102573147
335779
Upstream Bonded Channels
Channel
Channel ID
Lock Status
US Channel Type
Frequency
Width
Power
1
17
Locked
SC-QAM Upstream
16400000 Hz
6400000 Hz
36.0 dBmV
2
18
Locked
SC-QAM Upstream
22800000 Hz
6400000 Hz
36.0 dBmV
3
19
Locked
SC-QAM Upstream
29200000 Hz
6400000 Hz
36.0 dBmV
4
20
Locked
SC-QAM Upstream
35600000 Hz
6400000 Hz
36.0 dBmV
(edited)
0
0
Mitch51985
5 Messages
9 days ago
These readings were taken when the internet was working fine. Should I wait until the speed dips and the modem starts blinking orange?
2
0