Contributor
•
42 Messages
ARRIS SB8200
having issues getting SB 8200 working correctly. been thru the help desk for over 5 hours today. only able to talk to an actual person once...they said i needed to contact ARRIS, i did, everything checked out with them and was told to ask for tier 2 help. now i can't get thru to a real person. what a pain in the tush
EG
Expert
•
111.6K Messages
5 years ago
What exactly is / are the problem(s) that you are having ?
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spiritkeeper89
Contributor
•
42 Messages
5 years ago
the upstream channels aren't bonding. the automated system says there are errors. yet the 1 time i got a live person they said there were no issues and since it was my modem all he could do was to send resets which don't fis the issue
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spiritkeeper89
Contributor
•
42 Messages
5 years ago
a couple hours of chat with rohit and still not fixed... have ticket # CR924548554 and promise of a callback from tier 2....not holding my breath
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spiritkeeper89
Contributor
•
42 Messages
5 years ago
well 6 callbacks and not 1 was tier 2....how does 1 go about getting an issue fixed??? really need help with this...
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EG
Expert
•
111.6K Messages
5 years ago
May we see what the modem's signal stats look like please.
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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spiritkeeper89
Contributor
•
42 Messages
5 years ago
was finally able to get into the modem page today, couldn't yesterday, kept saying page not found.....
Channel ID
Lock Status
Modulation
Frequency
Power
SNR/MER
Corrected
Uncorrectables
30
Locked
QAM256
651000000 Hz
-3.3 dBmV
40.7 dB
151
400
2
Locked
QAM256
489000000 Hz
-2.2 dBmV
41.1 dB
106
92
3
Locked
QAM256
495000000 Hz
-2.1 dBmV
41.1 dB
79
118
4
Locked
QAM256
501000000 Hz
-2.1 dBmV
41.1 dB
79
106
5
Locked
QAM256
507000000 Hz
-2.3 dBmV
41.0 dB
93
101
6
Locked
QAM256
513000000 Hz
-2.6 dBmV
40.9 dB
86
89
7
Locked
QAM256
519000000 Hz
-3.5 dBmV
40.7 dB
88
106
8
Locked
QAM256
525000000 Hz
-4.9 dBmV
40.3 dB
97
93
9
Locked
QAM256
531000000 Hz
-6.5 dBmV
39.4 dB
125
75
10
Locked
QAM256
537000000 Hz
-7.9 dBmV
38.6 dB
93
85
11
Locked
QAM256
543000000 Hz
-8.8 dBmV
38.0 dB
108
95
12
Locked
QAM256
549000000 Hz
-8.7 dBmV
38.2 dB
128
101
13
Locked
QAM256
555000000 Hz
-7.1 dBmV
39.1 dB
101
124
14
Locked
QAM256
561000000 Hz
-5.8 dBmV
39.7 dB
73
137
15
Locked
QAM256
567000000 Hz
-4.9 dBmV
40.2 dB
100
137
16
Locked
QAM256
573000000 Hz
-5.3 dBmV
39.9 dB
123
198
17
Locked
QAM256
579000000 Hz
-6.4 dBmV
39.5 dB
116
185
18
Locked
QAM256
585000000 Hz
-6.8 dBmV
39.2 dB
135
155
19
Locked
QAM256
591000000 Hz
-6.9 dBmV
39.2 dB
108
181
20
Locked
QAM256
597000000 Hz
-6.9 dBmV
39.2 dB
160
185
21
Locked
QAM256
603000000 Hz
-6.6 dBmV
39.3 dB
200
272
22
Locked
QAM256
609000000 Hz
-5.7 dBmV
39.7 dB
148
375
23
Locked
QAM256
615000000 Hz
-5.3 dBmV
40.0 dB
144
336
24
Locked
QAM256
621000000 Hz
-3.7 dBmV
40.5 dB
147
192
25
Locked
QAM256
627000000 Hz
-2.1 dBmV
41.3 dB
121
89
26
Locked
QAM256
633000000 Hz
-2.3 dBmV
41.1 dB
99
79
27
Locked
QAM256
639000000 Hz
-2.9 dBmV
40.8 dB
138
204
28
Locked
QAM256
645000000 Hz
-3.1 dBmV
40.9 dB
130
271
31
Locked
QAM256
657000000 Hz
-3.3 dBmV
40.7 dB
158
355
32
Locked
QAM256
663000000 Hz
-3.1 dBmV
40.8 dB
167
167
33
Locked
QAM256
669000000 Hz
-3.1 dBmV
40.7 dB
113
70
37
Locked
Other
690000000 Hz
-3.3 dBmV
37.2 dB
3175764541
634
Channel
Channel ID
Lock Status
US Channel Type
Frequency
Width
Power
1
2
Locked
SC-QAM Upstream
29200000 Hz
6400000 Hz
47.0 dBmV
2
1
Locked
SC-QAM Upstream
35600000 Hz
6400000 Hz
48.0 dBmV
3
3
Locked
SC-QAM Upstream
22800000 Hz
6400000 Hz
47.0 dBmV
4
7
Locked
SC-QAM Upstream
16400000 Hz
6400000 Hz
46.0 dBmV
0
0