lkrause305's profile

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7 Messages

Mon, Oct 4, 2021 3:57 PM

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Arris SB8200 Suddenly Has All Green Lights

I have an Arris SB8200 modem.  Suddenly today the modem has all green lights.  The downstream light normally is blue. I assume this means that DOCSIS 3.1 is not working.  I logged into the modem and all the channels are unlocked.  Has anyone else experienced this?  The internet is working fine.  It's just the colors on the modem.  My son is working from home so haven't had a chance to reboot yet.  

EG

Expert

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90.5K Messages

2 m ago

Please post (copy and paste) the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

New Poster

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7 Messages

2 m ago

13 Locked QAM256 477000000 Hz 6.5 dBmV 40.2 dB 315 862
14 Locked QAM256 483000000 Hz 5.8 dBmV 40.1 dB 301 455
15 Locked QAM256 489000000 Hz 6.5 dBmV 40.2 dB 400 663
16 Locked QAM256 495000000 Hz 6.0 dBmV 40.1 dB 350 687
17 Locked QAM256 507000000 Hz 6.8 dBmV 40.2 dB 277 832
18 Locked QAM256 513000000 Hz 6.4 dBmV 40.3 dB 256 545
19 Locked QAM256 519000000 Hz 6.9 dBmV 40.5 dB 235 593
20 Locked QAM256 525000000 Hz 6.5 dBmV 40.1 dB 243 620
21 Locked QAM256 531000000 Hz 6.7 dBmV 40.4 dB 220 479
22 Locked QAM256 537000000 Hz 6.6 dBmV 40.1 dB 229 663
23 Locked QAM256 543000000 Hz 6.4 dBmV 40.2 dB 318 404
24 Locked QAM256 549000000 Hz 6.7 dBmV 40.3 dB 306 545
25 Locked QAM256 555000000 Hz 6.0 dBmV 40.1 dB 262 568
26 Locked QAM256 561000000 Hz 6.0 dBmV 40.1 dB 239 503
27 Locked QAM256 567000000 Hz 5.5 dBmV 39.9 dB 254 620
28 Locked QAM256 573000000 Hz 5.2 dBmV 39.7 dB 359 313
29 Locked QAM256 579000000 Hz 5.1 dBmV 39.8 dB 288 400
30 Locked QAM256 585000000 Hz 4.3 dBmV 39.5 dB 263 460
31 Locked QAM256 591000000 Hz 4.5 dBmV 39.4 dB 433 234
32 Locked QAM256 597000000 Hz 4.5 dBmV 39.5 dB 246 463
33 Locked QAM256 603000000 Hz 4.5 dBmV 39.2 dB 433 238
34 Locked QAM256 609000000 Hz 4.9 dBmV 39.5 dB 382 304
35 Locked QAM256 615000000 Hz 4.8 dBmV 39.4 dB 353 321
36 Locked QAM256 621000000 Hz 5.0 dBmV 39.5 dB 458 178
37 Locked QAM256 627000000 Hz 5.0 dBmV 39.5 dB 362 309
38 Locked QAM256 633000000 Hz 4.8 dBmV 39.3 dB 430 148
39 Locked QAM256 639000000 Hz 4.8 dBmV 39.2 dB 445 186
40 Locked QAM256 645000000 Hz 4.7 dBmV 39.1 dB 477 189
41 Locked QAM256 651000000 Hz 4.6 dBmV 39.1 dB 424 148
42 Locked QAM256 657000000 Hz 4.6 dBmV 39.2 dB 390 303
43 Locked QAM256 663000000 Hz 4.1 dBmV 38.8 dB 509 118
44 Locked QAM256 669000000 Hz 4.1 dBmV 38.8 dB 464 196
159 Locked Other 678000000 Hz 4.3 dBmV 36.5 dB 1462453619 139

New Poster

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7 Messages

2 m ago

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
13 Locked QAM256 477000000 Hz 6.5 dBmV 40.3 dB 315 862
14 Locked QAM256 483000000 Hz 5.8 dBmV 39.9 dB 301 455
15 Locked QAM256 489000000 Hz 6.4 dBmV 40.2 dB 400 663
16 Locked QAM256 495000000 Hz 5.9 dBmV 40.0 dB 350 687
17 Locked QAM256 507000000 Hz 6.8 dBmV 40.3 dB 277 832
18 Locked QAM256 513000000 Hz 6.5 dBmV 40.1 dB 256 545
19 Locked QAM256 519000000 Hz 6.9 dBmV 40.2 dB 235 593
20 Locked QAM256 525000000 Hz 6.5 dBmV 40.4 dB 243 620
21 Locked QAM256 531000000 Hz 6.7 dBmV 40.3 dB 220 479
22 Locked QAM256 537000000 Hz 6.6 dBmV 40.2 dB 229 663
23 Locked QAM256 543000000 Hz 6.3 dBmV 40.2 dB 318 404
24 Locked QAM256 549000000 Hz 6.6 dBmV 40.3 dB 306 545
25 Locked QAM256 555000000 Hz 6.0 dBmV 40.1 dB 262 568
26 Locked QAM256 561000000 Hz 6.0 dBmV 40.0 dB 239 503
27 Locked QAM256 567000000 Hz 5.5 dBmV 39.8 dB 254 620
28 Locked QAM256 573000000 Hz 5.1 dBmV 39.8 dB 359 313
29 Locked QAM256 579000000 Hz 5.0 dBmV 39.7 dB 288 400
30 Locked QAM256 585000000 Hz 4.2 dBmV 39.4 dB 263 460
31 Locked QAM256 591000000 Hz 4.4 dBmV 39.4 dB 433 234
32 Locked QAM256 597000000 Hz 4.5 dBmV 39.2 dB 246 463
33 Locked QAM256 603000000 Hz 4.4 dBmV 39.2 dB 433 238
34 Locked QAM256 609000000 Hz 4.8 dBmV 39.3 dB 382 304
35 Locked QAM256 615000000 Hz 4.8 dBmV 39.3 dB 353 321
36 Locked QAM256 621000000 Hz 5.0 dBmV 39.4 dB 458 178
37 Locked QAM256 627000000 Hz 5.0 dBmV 39.4 dB 362 309
38 Locked QAM256 633000000 Hz 4.8 dBmV 39.2 dB 430 148
39 Locked QAM256 639000000 Hz 4.7 dBmV 39.3 dB 445 186
40 Locked QAM256 645000000 Hz 4.6 dBmV 39.1 dB 477 189
41 Locked QAM256 651000000 Hz 4.6 dBmV 39.1 dB 424 148
42 Locked QAM256 657000000 Hz 4.6 dBmV 39.1 dB 390 303
43 Locked QAM256 663000000 Hz 4.2 dBmV 38.7 dB 509 118
44 Locked QAM256 669000000 Hz 4.2 dBmV 38.7 dB 464 196
159 Locked Other 678000000 Hz 4.2 dBmV 35.8 dB 1462973430 139




EG

Expert

 • 

90.5K Messages

2 m ago

Those stats are good. They are all locked in. You didn't post the upstream channels ?

New Poster

 • 

7 Messages

2 m ago

cv

Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 5 Locked SC-QAM Upstream 36500000 Hz 6400000 Hz 39.0 dBmV
2 6 Locked SC-QAM Upstream 30100000 Hz 6400000 Hz 40.0 dBmV
3 7 Locked SC-QAM Upstream 23700000 Hz 6400000 Hz 40.0 dBmV
EG

Expert

 • 

90.5K Messages

2 m ago

Everything is good / in spec. Is the color still green ? Have you had the opportunity to power cycle the modem yet ?

New Poster

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7 Messages

2 m ago

Thanks for your analysis.  I can't power cycle the modem until my son finishes his work from home day at 5:00.  I will do that straight away after he finishes. 

EG

Expert

 • 

90.5K Messages

2 m ago

No prob !

.........................

New Poster

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7 Messages

2 m ago

FYI I power cycled the modem early this morning and blue light is back on and has stayed on so far. Thanks for your input.

EG

Expert

 • 

90.5K Messages

@lkrause305

O/k thanks for circling back with that info ! I will now close this topic. 

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