Arris SB8200 not connecting to Linksys AX6000
I have been on the phone with Xfinity several times over the past several days. I had them come check my internet because I work from home (like many people now) and i get disconnected constantlly while trying to have conference calls over MicrosoftTeams.
They did find a couple issues.
1. We had a 90 degree coming out of the wall which was breaking connection off and on and making it slower.
2. They replaced an old wire from the box in back yard to the house which was never burried. So they burried the new wire in conduit.
My work computer is working great now but the issue is, the internet signal is not getting to the wireless router. I have one ethernet cable from the modem to my computer, which works good, but the other ethernet cable from modem to router does not transmit internet signal from what i can tell. We do get WiFi signal to our devices but its just not transmitting the internet signal. We had no issues with the WiFi internet transmission before Xfinity came out but when they left we have issues. "Customer service" says they dont touch any thing past the modem but the tech guy that came out sure switch around the cables from the wall to the modem and to the router.
Xfinity refuses to send anyone out to check it.
Any recomendations is appriciated.