Visitor
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6 Messages
arris SB8200 modem doesn't upgrade software
my arris SB8200:
| Standard Specification Compliant | Docsis 3.1 |
| Hardware Version | 6 |
| Software Version | AB01.01.009.27_081619_183.0A.NSH |
error log:
| 07/01/2021 13:02 | 69010700 | 4 | "SW upgrade Failed after download -Incompatible SW file" |
| 07/01/2021 13:02 | 69010200 | 6 | "SW Download INIT - Via Config file d11_m_sb8200_extremeproplus_c01.cm" |
hamham
Visitor
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6 Messages
5 years ago
@ComcastMarcos
@ComcastAmir
hi Marcos and Amir,
I saw you guys fixed the issue for another customer, could either of you help me with the same incompatible SW issue?
thank you so much.
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gk1227
Contributor
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50 Messages
5 years ago
Would be curious to know what the correct SW file is for my plan on the SB8200. In January, I had the following: AB01.02.053.01_112320_193.0A.NSH, and was receiving numerous incompatible SW file messages. In March, the file reverted to the one in use prior to January: AB01.01.009.51_080720_183.0A.NSH and I am no longer receiving the SW error messages. I am signed up for the 800mbps plan, but am only getting about 275.
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EG
Expert
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117.9K Messages
5 years ago
FWIW and as an FYI here. Modem software / firmware loads have nothing directly to do with speeds. The configuration file / Boot file that they also push does.
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hamham
Visitor
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6 Messages
5 years ago
wow, still no comcast expert helping this issue, that (edited: Language)
(edited)
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pponce
Regular Visitor
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16 Messages
5 years ago
Navigate to
https://192.168.100.1/main.html
That page will tell you what config file you have loaded.
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