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user_05f7a1
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Visitor

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3 Messages

Wednesday, December 14th, 2022 12:41 AM

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Arris SB8200 Issues

Starting  roughly 41 days ago there was an Xfinity outage in my area, since then the performance of my SB8200 has been subpar (Packet Loss, high latency spikes and speed performance is all over the map), I used to have a consistent 800Mbps down and now it fluctuates between 280-500Mbps.

I feel like there was some change pushed out to my area that is causing my SB8200 to not perform as it used to, I checked and I am running the latest version of firmware (AB01.02.053.05_051921_193.0A.NSH), can someone please help me determine what is going on?

Question

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Updated 

2 years ago

 • Edited

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phillyaj

Contributor

 • 

32 Messages

2 years ago

Same in my area ( Southern NJ) Was getting 800-900, now down to 500-600. Xfinity Compatability site now says "Incompatible due to fliters" What the hell does that mean??

1

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

@user_05f7a1 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_05f7a1

Visitor

 • 

3 Messages

2 years ago

I also received the following email, but I don't recall requesting an upgrade of my plan, I was perfectly happy with my speeds prior to this change and it seems I am being forced to swap out my modem for no good reason:

(edited)

2

0

XfinityAngie

Official Employee

 • 

1.8K Messages

@user_05f7a1, we would be happy to run through some troubleshooting with you. Please send us a DM with your name and full address by doing the following: 

Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_05f7a1

Visitor

 • 

3 Messages

Thanks @XfinityAngie I sent a DM to 'Xfinity Support' per your recommendation

2 years ago

0

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