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stargazrr
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Thursday, February 20th, 2020 8:00 AM

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Arris SB6190 randomly restars

Im having an issue where my modem randomly restarts.  Ill lose connection to all my devices on the network (wifi and ethernet)  This is the second modem that I have replaced.  I called Comcast and they sent a refresh signal but the issue remains.  I also replaced my netgear router R7000 with a Fortinet AP as well as a Fortigate firewall.  Issue still remains.  This is the log from the modem.  I read reports that that perticular modem has issues.  I have included the log below. 

 

Thanks Steve

 

 

 

 

Time Priority Description
Thu Feb 20 10:28:07 2020 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:28:37 2020 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:29:07 2020 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:29:37 2020 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:30:07 2020 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:30:37 2020 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:31:07 2020 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:31:37 2020 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:32:07 2020 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:32:36 2020 3 Ranging Request Retries exhausted;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:32:36 2020 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:41:15 2020 5 RCS Partial Service;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:41:21 2020 3 No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:41:22 2020 5 RCS Partial Service;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:46:41 2020 3 No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:48:13 2020 5 RCS Partial Service;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 10:54:39 2020 3 No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 11:01:13 2020 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 11:01:13 2020 3 No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 20 11:11:24 2020 5 RCS Partial Service;CM-MAC=14:c0:3e:c1:4d:d5;CMTS-MAC=ec:1d:8b:09:e7:21;CM-QOS=1.1;CM-VER=3.0;

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5 years ago

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stargazrr

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13 Messages

5 years ago

The modem is rebooting again.  I talked with comcast and they are sending someone out tonight.  Hopefully they wont charge me the $75 fee.

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