Wendaddy's profile

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2 Messages

Wednesday, June 19th, 2024 5:29 PM

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Arris SB6183 modem speeds capped

I use ARRIS® Surfboard® SB6183 Cable Modem, White. Spec: Get speeds up to 686 Mbps download and 131 Mbps upload (speeds based on your Cable Internet service provider). Compatible with most U.S. cable providers.

I am only getting 90Mbps download 25 Mbps upload. My plan says 300MBPs.

Gold Problem Solver

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26.3K Messages

10 months ago

... SB6183 ... speeds up to 686 Mbps download and 131 Mbps upload ... I am only getting 90Mbps download 25 Mbps upload. My plan says 300MBPs.

Comcast rates the SB6183 for use with plan speeds "Up to 373 Mbps". See the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.05.17%20Full%20List%20of%20Compatible%20Devices.pdf, but this changes from time to time).

Speeds around 90 Mbps suggest a problem with the network connection, or the presence of a device (switch? network adapter? substandard or defective Ethernet cable?) that is rated for "Fast Ethernet" 10/100 Mbps speeds instead of Gigabit 1000 Mbps speeds.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Official Employee

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2.2K Messages

10 months ago

 

Wendaddy, Hi there! We just wanted to check back in with you today to see if you are still experiencing slow speeds at this time.

 

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