Visitor

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2 Messages

09/06/2026 9:50 PM

Arris S34 Reprovisioning

Hello,

Just upgraded to the 2500/400 tier and my s34 is posting the exact same speeds as the old sb8200 on my previous plan.

FYI, I couldn’t find the “Bell” referenced in an earlier post to direct message so I am asking in the general queue.

Cheers!

Oldest First
Selected Oldest First

Official Employee

 • 

2.5K Messages

4 hours ago

stinsone Hello, are you still having speed issues?

Visitor

 • 

2 Messages

Hello Victor,

yes, just ran a test and still showing 900/42 which is marginally better but still within same class.

 From what I have read it is a provisioning issue from your end that needs to be pushed to my modem.

Cheers!

Official Employee

 • 

2.5K Messages

Is the equipment connected to a splitter or a separate router? Is the speed test performed wirelessly or wired?

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