arris s34 owned modem

Good afternoon, @user_rga29! We are happy to further assist you with the internet speed. With the upload going to the enhanced speed now, but the download not, there may still be a technical issue happening. I will check everything in my systems to see if I can fix this remotely. If not, we will get a new visit set up. I see that you send a direct message so I will continue there. 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Please keep that in mind for the future.