Arris S33v3 - acceptable correctable/uncorrectable errors amounts?

I recently replaced my Motorola MB8611 with this one, and I am seeing somewhat higher correctable error counts on every channel now.

Perhaps worse, more half of the channels showing uncorrectable ones where there used to be none. One channel in particular, at 507 MHz, is especially high, both before and after the replacement.

What are the acceptable values for corrected and uncorrected errors on this modem?

Previous Motorola MB8611

New Arris S33v3

New Arris S33v3 Event Log

[Image Removed: "Personal Information - MAC Addresses"]

Responses

U

user_uncleFred

2 Messages

2 months ago

Here is the even-more anonymized version of the Event Log.

1

0

Hello, user_uncleFred! Thank you for joining the forum community and for your detailed question. I know I'd be wondering that same thing too! Our troubleshooting is a bit more limited with 3rd party equipment. Does the owner's manual reference correctable and uncorrectable errors on the device? Have you tried using the Xfinity app to troubleshoot?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

Your Home Network

user_uncleFred

Arris S33v3 - acceptable correctable/uncorrectable errors amounts?

user_uncleFred

XfinityThomasA

New to the Community?