Contributor
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33 Messages
arris s33 links to eero pro 6e via 2.5gbps but no link lights
I have an Arris S33 an and eero pro 6e. I have a link, I'm getting internet and I'm getting my 1100mbps download speed, but I have no link lights on my modem between the 2.5 to 2.5 ports. If I connect between the 1gbps port and 2.5 Gbps on either device I get a light but not 2.5 to 2.5. Google says it could be in the S33 configuration.
XfinityPaula
Official Employee
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1.4K Messages
14 days ago
Hello user_a9365. Thanks for reaching out to us on our Xfinity Forums for help with the connections between the S33 modem and eero router. This is a tad our of our realm, but if you are seeing a link light when connected from 2.5 to 1 is it possible that the ethernet cable is not compatible? Does the 2.5 light not show only when connected to the router and works when hardwired to a device like a computer? I would love to help figure this out, but with the specific devices it may be best to connect with the manufacture.
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user_a9365
Contributor
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33 Messages
14 days ago
I tried other cables and my pc only 1g. I don't have any other 2.5g devices. So you don't believe it has any thing to do with my modem config on your end?
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