Visitor
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2 Messages
Arris S33 Cable Line Noise = Slow Speeds
I'm using an Arris S33 on DOCSIS 3.1. I pay for 2GB and I only get like 600MB from my modem.
Ran some tests and I see that there is noise in the line.
OFDM channel 193 (690 MHz) and 194 (957 MHz) are showing millions of corrected and tens of thousands of uncorrectable errors within 2 days of reboot.
Power is -1 to -4 dBmV and SNR 40–42 dB.
How can I get xFinity to check for any noise or impairments on those downstream OFDM frequencies?
XfinityKei
Official Employee
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1.7K Messages
10 days ago
@yiannisk Hello and thanks for bringing your concerns to our community! I know ow important speeds are. Our team can help. I see your direct message and I will assist you there.
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EG
Expert
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112.1K Messages
10 days ago
@yiannisk @XfinityKei
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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EG
Expert
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112.1K Messages
10 days ago
@yiannisk @XfinityKei
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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