zeno100's profile

New Poster

 • 

6 Messages

Saturday, November 9th, 2024 2:53 AM

Arris S33 Boot file corruption

Recently had service issues and was sold the upgraded service tier. It didn't take for some reason and Xfinity chat is saying there's a boot file corruption on my S33.

And The only fix is to lease our premium modem. Or  contact manufacturer

Still works at the current speed tier and I was never really had a problem with it. The service quality has always had an issue. 

Any help would be appreciated 

 

 Event Level Description

30/10/2024

14:15:44 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

30/10/2024

14:15:50 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

30/10/2024

14:16:26 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

30/10/2024

14:16:26 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

30/10/2024

14:16:37 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

30/10/2024

14:16:37 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

30/10/2024

14:19:53 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

30/10/2024

14:27:59 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.

30/10/2024

14:27:59 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.

30/10/2024

14:27:59 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.

30/10/2024

14:28:01 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

30/10/2024

14:28:13 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.

30/10/2024

14:28:13 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.

30/10/2024

14:28:13 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.

30/10/2024

14:28:22 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/10/2024

17:00:21 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/10/2024

17:44:56 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/10/2024

19:43:05 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/10/31 at 7:43 PM.

31/10/2024

19:43:19 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/10/31 at 7:43 PM.

31/12/1969

19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.

31/12/1969

19:00:20 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:22 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.

31/12/1969

19:00:22 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.

31/12/1969

19:00:22 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.

31/12/1969

19:00:23 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.

31/12/1969

19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.

31/10/2024

19:46:47 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.

31/10/2024

19:47:00 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/10/2024

19:47:40 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/10/31 at 7:47 PM.

1/11/2024

08:31:08 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

1/11/2024

12:24:20 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

1/11/2024

16:55:20 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

1/11/2024

17:26:22 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

2/11/2024

17:56:22 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

3/11/2024

15:47:35 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

4/11/2024

09:42:23 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

4/11/2024

19:20:13 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

6/11/2024

16:08:44 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.

31/12/1969

19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.

31/12/1969

19:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.

31/12/1969

19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.

31/12/1969

19:00:22 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:33 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.

31/12/1969

19:00:33 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.

31/12/1969

19:00:33 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.

6/11/2024

16:52:29 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

6/11/2024

16:52:37 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.

31/12/1969

19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:21 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.

31/12/1969

19:00:21 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.

31/12/1969

19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.

31/12/1969

19:00:24 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:35 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.

31/12/1969

19:00:35 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.

31/12/1969

19:00:35 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.

7/11/2024

15:06:10 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

7/11/2024

15:08:13 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/07 at 3:08 PM.

31/12/1969

19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.

31/12/1969

19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.

31/12/1969

19:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.

31/12/1969

19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.

31/12/1969

19:00:22 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

31/12/1969

19:00:25 6 Honoring MDD; IP provisioning mode = IPv6

31/12/1969

19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.

31/12/1969

19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.

31/12/1969

19:00:34 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.

7/11/2024

15:18:15 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

7/11/2024

15:18:16 6 DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

7/11/2024

15:18:24 3 UCD invalid or channel unusable;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

7/11/2024

15:19:42 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 3:19 PM.

7/11/2024

15:20:37 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 3:20 PM.

7/11/2024

22:54:36 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 10:54 PM.

7/11/2024

22:55:16 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 10:55 PM.

7/11/2024

22:56:56 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/07 at 10:56 PM.

7/11/2024

22:58:49 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 10:58 PM.

7/11/2024

22:59:43 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 10:59 PM.

7/11/2024

23:00:55 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 11:00 PM.

7/11/2024

23:01:41 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 11:01 PM.

7/11/2024

23:02:08 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/07 at 11:02 PM.

8/11/2024

09:38:33 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

8/11/2024

15:56:55 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/08 at 3:56 PM.

8/11/2024

15:57:14 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/08 at 3:57 PM.

8/11/2024

16:42:05 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

8/11/2024

16:42:07 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

8/11/2024

16:50:05 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

8/11/2024

17:29:31 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

8/11/2024

17:32:58 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

8/11/2024

17:38:36 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

8/11/2024

18:40:54 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/08 at 6:40 PM.

8/11/2024

19:49:28 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/08 at 7:49 PM.

8/11/2024

21:23:18 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

8/11/2024

21:25:49 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/08 at 9:25 PM.

8/11/2024

21:26:41 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/08 at 9:26 PM.

8/11/2024

21:27:02 3 Failed LAN WebGUI login attempt from [Edited: “Personal Information”] on 24/11/08 at 9:27 PM.

8/11/2024

21:27:36 3 Successful LAN WebGUI login from [Edited: “Personal Information”] on 24/11/08 at 9:27 PM.

 

Expert

 • 

107.1K Messages

14 days ago

@zeno100 


Please redact all of the CM MAC and the CMTS MAC addresses from your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publicly. It flagged your post as "Private".

Expert

 • 

107.1K Messages

13 days ago

@zeno100 Disregard. A forum moderator edited the post for you. 

Please also copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

Which speedtier / package did you try to upgrade to ?

Official Employee

 • 

1.2K Messages

12 days ago

Thank you for reaching out to our team here @zeno100. I will be happy to look into any provisioning issue on your modem. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Expert

 • 

107.1K Messages

12 days ago

@zeno100 

Did you have a chance to obtain those requested signal status values ? If so, please post them right here in your topic on these open / public help forums.

New Poster

 • 

6 Messages

10 days ago

Thanks  I upgraded to 1,000

https://192.168.100.1/

28

Startup Procedure

Status

495000000 Hz

Procedure

Acquire Downstream Channel

Comment

Locked

Connectivity State

OK

Operational

Boot State

Configuration File

Security

DOCSIS Network Access Enabled

OK

OK

Operational

Enabled

Allowed

BPI+

Downstream Bonded Channels

Power

Modulation

SNR/MER

Frequency

QAM256

495000000 Hz

43 dB

dBmV

43 dB

453000000 HZ

7 dBmV

OAM256

459000000 HZ

7 dBmV

43 dg

QAM256

465000000 HZ

QAM256

7 dBmV

43 dB

Channel D

20

14

Lock Status

Locked

Corrected

Uncorrectables

Locked

14

Locked

10

15

Locked

O

16

Locked

Locked

OAM256

QAM256

471000000 Hz

477000000 Hz

7d8mV

7 dBmV

43 dB

43 dB

O

17

O

18

LOcked

QAM256

483000000 HZ

dBmV

43 dB

43 dB

43 dB

43 dB

43 dB

43 dB

44dB

44 dB

43 dB

44dB

19

Locked

Locked

QAM256

QAM256

489000000 Hz

7 dBmV

dBmy

21

501000000 Hz

`7

O

22 23 24

Locked

QAM256

QAM256

OAM256

507000000 Hz

7 dBmV

Locked

Locked

513000000 HZ

519000000 HZ

dBmV

7 dBmV

O

25 26

Locked

QAM256

525000000 Hz

dBmV

8 dBmV

Locked

QAM256

531000000 Hz

O

27 28 2g 30

Locked

QAM256

QAM256

53700000O HZ

543000000 HZ

549000000 Hz

7 dBmV

8dBmV

7 dBmV

O

Locked

Locked

QAM256

43 dB

43 dB

43 dB

O

Locked

Locked

QAM256

QAM256

555000000 Hz

dBmV

8 dBmV

31

561000000 Hz

32

Locked

OAM256

567000000 HZ

8 dBmV

43 dB

43 dB

43 dB

43 dB

43 dB

43 dB

13 dB

43 dB

O

33 34

Locked

Locked

QAM256

573000000 Hz

dBmV

8 dgmV

O

QAM256

579000000 HZ

O

35

36

Locked

QAM256

585000000 Hz

7 dBmV

Locked

Locked

QAM256

591000000 HZ

597000000 Hz

dBmV

13

10

37

38

39

OAM256

7d8mV

Locked

QAM256

603000000 Hz

7 dBmy

6 dBmV

O

Locked

QAM256

609000000 Hz

O

40

Locked

QAM256

QAM256

615000000 HZ

621000000 HZ

627000000 Hz

7 dBmV

6 dBmV

5 dBmV

43 dB

43 dB

O

41

Locked

42

43

44

Locked

QAM256

42dB

43 dB

42dB

Locked

Locked

QAM256

QAM256

633000000 Hz

639000000 Hz

6 dBmy

6 dBmV

O

193

Locked

OFDM PLC

690000000 HZ

dBmV

42 dB

47 dB

1211955508

3078

194

Locked

OFDM PLC

957000000 Hz

4 dBmy

1639223715

9060

Upstream Bonded Channels

Frequency

US Channel Type

SC-QAM

16400000 Hz

22800000 Hz

SC-QAM

ChannelID

Lock Status

Width

Power

17

Locked

Locked

6400000

37.3 dBmV

37.3 dBmy

18

6400000

19

Locked

Locked

SC-QAM

29200000 Hz

6400000

36,8 dBmV

37.0 dBmV

20

SC-QAM

35600000 HZ

6400000

Current System Time:Fri Nov 8 21:27:37

(edited)

Expert

 • 

107.1K Messages

10 days ago

It's very hard to read that formatting. Would you please reformat it. Copy the signal status tables exactly the way they are displayed.

New Poster

 • 

6 Messages

10 days ago

The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Startup Procedure

Procedure Status Comment

Acquire Downstream Channel 495000000 Hz Locked

Connectivity State OK Operational

Boot State OK Operational

Configuration File OK 

Security Enabled BPI+

DOCSIS Network Access Enabled Allowed 

Downstream Bonded Channels

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables

20 Locked QAM256 495000000 Hz 7 dBmV 43 dB 1 0

13 Locked QAM256 453000000 Hz 7 dBmV 43 dB 0 0

14 Locked QAM256 459000000 Hz 7 dBmV 43 dB 0 0

15 Locked QAM256 465000000 Hz 7 dBmV 43 dB 0 0

16 Locked QAM256 471000000 Hz 7 dBmV 43 dB 6 0

17 Locked QAM256 477000000 Hz 7 dBmV 43 dB 1 0

18 Locked QAM256 483000000 Hz 7 dBmV 43 dB 1 0

19 Locked QAM256 489000000 Hz 7 dBmV 43 dB 1 0

21 Locked QAM256 501000000 Hz 7 dBmV 43 dB 1 0

22 Locked QAM256 507000000 Hz 7 dBmV 43 dB 1 0

23 Locked QAM256 513000000 Hz 7 dBmV 44 dB 1 0

24 Locked QAM256 519000000 Hz 7 dBmV 43 dB 0 0

25 Locked QAM256 525000000 Hz 7 dBmV 44 dB 1 0

26 Locked QAM256 531000000 Hz 7 dBmV 44 dB 1 0

27 Locked QAM256 537000000 Hz 7 dBmV 43 dB 1 0

28 Locked QAM256 543000000 Hz 8 dBmV 44 dB 1 0

29 Locked QAM256 549000000 Hz 7 dBmV 43 dB 0 0

30 Locked QAM256 555000000 Hz 7 dBmV 43 dB 0 0

31 Locked QAM256 561000000 Hz 8 dBmV 44 dB 0 0

32 Locked QAM256 567000000 Hz 8 dBmV 43 dB 0 0

33 Locked QAM256 573000000 Hz 7 dBmV 43 dB 0 0

34 Locked QAM256 579000000 Hz 7 dBmV 43 dB 1 0

35 Locked QAM256 585000000 Hz 7 dBmV 43 dB 1 0

36 Locked QAM256 591000000 Hz 7 dBmV 43 dB 1 0

37 Locked QAM256 597000000 Hz 7 dBmV 43 dB 1 0

38 Locked QAM256 603000000 Hz 6 dBmV 43 dB 1 0

39 Locked QAM256 609000000 Hz 6 dBmV 43 dB 1 0

40 Locked QAM256 615000000 Hz 6 dBmV 43 dB 1 0

41 Locked QAM256 621000000 Hz 6 dBmV 43 dB 1 0

42 Locked QAM256 627000000 Hz 5 dBmV 42 dB 6 0

43 Locked QAM256 633000000 Hz 6 dBmV 42 dB 7 0

44 Locked QAM256 639000000 Hz 5 dBmV 42 dB 0 0

193 Locked OFDM PLC 690000000 Hz 7 dBmV 42 dB 889205154 3073

194 Locked OFDM PLC 957000000 Hz 3 dBmV 41 dB 1102633818 75762

Upstream Bonded Channels

Channel ID Lock Status US Channel Type Frequency Width Power

17 Locked SC-QAM 16400000 Hz 6400000 37.8 dBmV

18 Locked SC-QAM 22800000 Hz 6400000 37.5 dBmV

19 Locked SC-QAM 29200000 Hz 6400000 37.0 dBmV

20 Locked SC-QAM 35600000 Hz 6400000 37.3

dBmV

Current System Time:Tue Nov 12 14:16:25 2024

Expert

 • 

107.1K Messages

10 days ago

Ok Thank you. The downstream power is borderline in spec but I don't think that is the problem. Have you sent that requested direct message to Xfinity Support ? If so, what transpired ?

New Poster

 • 

6 Messages

10 days ago

Yeah basically they said my modem has a  corrupted boot file and lease there premium modem. Or contact the manufacturer. 

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