2 Messages
Arris s33 and gigabit extra plan
It's on the list to get the better upload but I'm only getting the higher download. Should be 200mbps but only getting 40mbps
2 Messages
It's on the list to get the better upload but I'm only getting the higher download. Should be 200mbps but only getting 40mbps
BruceW
Gold Problem Solver
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26K Messages
2 months ago
The S33 is a "Recommended" device, but is not compatible with the new higher upload speeds. Only a few retail devices are. See the "Next Gen" list at the top of the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.08.14%20Full%20List%20of%20Compatible%20Devices.pdf, but this changes from time to time).
Also see:
You need one of Comcast's newer rental gateways (XB6, XB7, XB8) or one of the few retail devices shown in the "Next Gen Speed Tier" group with an upload speed rating in the "All Compatible Devices" PDF. The Reddit link lists the approved devices (although that list is out of date) as well as other requirements for faster upload speeds.
Realize that although Comcast calls some devices "Compatible" and some "Recommended", for all but a few devices those designations only mean "compatible/recommended for use with their Internet service", and not necessarily approved for the new upload speeds.
Comcast could make all of this much simpler and clearer, but they have chosen not to do so.
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BruceW
Gold Problem Solver
•
26K Messages
2 months ago
The ARRIS/Surfboard S34 is also on the current list at https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.08.14%20Full%20List%20of%20Compatible%20Devices.pdf.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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