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Arris rejecting CM Config for invalid TLV-4
A new DOCSIS 3.1 Arris G36 is unable to activate after it receives, but finds invalid content in xFinity's CM Config file. The logged error identifies TLV-4, but not a specific sub-value.
TLV-4 contains 'Class of Service', which appears (in DOCSIS 3.1 materials I have found) to be:
ClassID; /* TLV: [4.1]*/
MaxDownstreamRate; /* TLV: [4.2]*/
MaxUpstreamRate; /* TLV: [4.3]*/
UpstreamChannelPriority;/* TLV: [4.4]*/
MinUpstreamRate; /* TLV: [4.5]*/
MaxUpstreamBurst; /* TLV: [4.6]*/
CoSPrivacyEnable; /* TLV: [4.7]*/
Is there a fairly recent (late 2024, early 2025) DOCSIS change to the CM config file implemented by xFinity but not [yet] part of Arris' firmware?
Is it possible there are different config files for xFinity-provided gateways than for off-the-shelf Arris G36, and why wouldn't first-level-support know about this?
Anyone offer any suggestions? I have no internet until a path forward is identified for this xFinity-supported device. It appears the only two solutions are xFinity 'fix' the config file it sends to me or xFinity pushes a Arris firmware update to my device.
Thanks!
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