South9Park's profile

New Poster


1 Message

Mon, Sep 21, 2020 5:00 PM

Arris Modem SB8200 - Second IP Address for the additional RJ45 port




None of the tech support on the phone seems to understand how to add additional IP for the second port or how to 'enable' it for SB8200 modem.


A lot of SB8200 customer-owned modems are able to 'activate' their 2nd port.


Can someone help me with this?




Official Employee


2.5K Messages

8 m ago

Hi, South9Park. Thanks for the post! We can definitely see if adding a second IP is something that is still available in your area. We are in the process of phasing it out, but we can absolutely take a look. I saw your PM, I will reply from there!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here