1 Message
Arris Modem Activation - “Sorry, that didn’t go as planned”
I’m trying to activate my arris surfboard s33 modem but keep getting the message, “Sorry, that didn’t go as planned.” I’ve spent hours trying to resolve it, to no avail. Help!
1 Message
I’m trying to activate my arris surfboard s33 modem but keep getting the message, “Sorry, that didn’t go as planned.” I’ve spent hours trying to resolve it, to no avail. Help!
EG
Expert
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106K Messages
2 months ago
Try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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XfinityDena
Official Employee
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2.3K Messages
2 months ago
Hello @user_mv2pxb I am sorry you ran into some trouble with activation. Were you able to get the modem activated?
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