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ARRIS G54 – Recurring 30/60-minute disconnects, possible firmware issue and incorrect equipment registration
I recently upgraded from an ARRIS SBG8300 to an ARRIS G54. Since installing the G54, I've experienced repeated connection resets that seem to occur in intervals of around 30min or 60min while directly connected via ethernet.
During these incidents, continuous ping tests to my local gateway (192.168.0.1) and Cloudflare (1.1.1.1) show normal latency and no visible packet loss.
My G54 firmware is AC01.02.012_022625_G5X.04.20.122.
I've already tested multiple Ethernet ports and speeds, updated the network adapter driver, rebooted the G54, and tested different firewall security levels with no luck, connection continues to flicker.
Two potentially related observations:
1. IPv6 is enabled on the gateway, but no WAN IPv6 address or delegated prefix is assigned, and IPv6 does not work on wired or wireless devices.
2. My Xfinity equipment page still displays my previous ARRIS SBG8300 and a Thomson DHG546 that I do not own, rather than my active ARRIS G54.
Could someone please help investigate whether there may be an issue with the modem's provisioning, connection stability, or firmware? I'd also appreciate clarification regarding the incorrect equipment listed on my account.
Thank you!
XfinityAngie
Official Employee
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3.2K Messages
4 hours ago
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