Visitor
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2 Messages
Arris G54 modem-router can't access Xfinity IPV6
Hi,
After extensive troubleshooting with your Xfinity technical support representative with no fix, I was advised to contact Arris, the manufacturer of my G54 modem-router, for further assistance.
So, I did, and Arris support confirmed that my device is IPv6-capable and compatible with Xfinity.
Could you please reprovision my Arris G54 for IPv6?
- MAC address: You should have this information. However, if you don't, send me an email or text
Currently, my connection is IPv4 only—no IPv6 prefix delegation is being sent. - To enable IPv6, please push dual-stack IPv6 with /64 prefix delegation.
Thank you for your help
user_6rb78t
Visitor
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2 Messages
2 days ago
It seems as if IPv6 nonconnectivity with Xfinity is an issue for many. I see many of the discussion areas on this topic closed.
When can I expect from tech suport to get IPv6 working for me?
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XfinityJon
Official Employee
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848 Messages
1 day ago
Good afternoon user_6rb78t. I would be happy to assist you further. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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EG
Expert
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114.9K Messages
21 hours ago
@user_6rb78t @XfinityJon
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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