U

Visitor

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1 Message

Sunday, April 17th, 2022 7:24 PM

Closed

Arris G36

New costumer here. So far trying to use the Arris G36 to connect. Well after reading comments I come to find out this router is really not a good one. Many post about how [Edited: "Language"] and unreliable. Thanks Comcast for listing this garbage on your website. 
Now I’m rethinking my choice. If can’t even get this to work will chance providers. 

Problem Solver

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770 Messages

3 years ago

Hello, @user_ae7290. I am sorry to read you are having trouble connecting a 3rd party modem. I know our site does list compatible devices, however, we do not guarantee any 3rd party equipment. We would hate to see you go, and would love to help find a solution. I know how important it is to be connected at all times. Did you find a solution to get connected yet? 

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