Visitor
•
1 Message
Arris G36 router/modem doesn't connect to my printer.
I am trying to connect my Brother HL-L2350DW printer to my new Arris G36 modem/router and It's not able to recognize the printer. The error message states:
The Authentication/Encryption methods used by the selected wireless access point/router are not supported by your machine.
Change the authentication and encryption method of the wireless access point/router. Your machine supports the following authentication methods:
-
WPA-Personal
TKIP or AES
-
WPA2-Personal
TKIP or AES
-
Open
WEP or None (without encryption)
-
Shared key
WEP
Any help on how to fix this?
Accepted Solution
flatlander3
Problem Solver
•
1.5K Messages
2 years ago
Brother printer is an 802.11 b/g/n (unless there is a model subset you got): https://www.brother-usa.com/products/hll2350dw
G36 is WiFi 6: https://www.surfboard.com/products/wi-fi-cable-modems/g36/
They're not speaking the same language. You can look at the manual and see if you can change radio modes on the G36 so it can speak b/g/n. Your other devices are going to have to be able to do that too. Or use an Ethernet cable to the printer. Or if there's a machine you leave on all the time, you can try printer sharing with other things on your network.
Update: Gah. No Ethernet port on that one either....bummer. USB though.....
(edited)
0