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Wednesday, April 2nd, 2025 3:34 AM

Arris G34 keeps dropping internet

Hi,

My Arris G34 started having internet connectivity issues since last 2,3 weeks. It was working fine for the past 3 months but recently it keeps dropping internet and the router restarts quite often (sometimes 2,3 times within an hour).

I tired another modem (hitron coda) with a separate TP Link router which does not have such issue. I have been using that for the past 3 days with no issue.

Hence, the culprit is definitely Arris G34. So my question is how can I fix my G34. I read in multiple threads that it can be a firmware issue. The g34 shows AR01.05.020.13_032624_735.NCS.20 as a firmware version. Is this the latest firmware? Can someone help on this matter?

Thanks

Official Employee

 • 

2.1K Messages

7 days ago

 

user_qbggw0 Thanks for posting on our Community Forums. I'm sorry to hear about the issues you have been experiencing with your G34 device. In this case, I would recommend you reach out to the device manufacturer for further assistance. Arris Support

 

Expert

 • 

109.6K Messages

7 days ago

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://192.168.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

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