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Arris Device connected
I was at work when I received a notification from my Xfinity app that a new “Arris device” had been connected to my wifi but I did not give out my password to anyone; so I am wondering how a device connected to my network without needing the password? Is this something that I should be now worrying about as I live in an apartment complex and I can’t just have anyone use my wifi. My network is password protected and I have successfully paused the device but I can’t figure out how to forget this device and I am now worried it will happen again; please help.
EG
Expert
•
107.1K Messages
11 months ago
There may be a MoCA issue. It's been quite common here lately. If the MoCA feature is enabled, and you do not have a POE (Point Of Entry) MoCA filter installed on the coax line, yours, and your neighbor's gateway devices will be able to connect with each other like one big network.
Disable it if you aren't using it. If you are, install a POE MoCA filter on the input port of the first splitter off of the street drop to keep the MoCA signal in your premises and to keep the neighbor's signals out. Your neighbors should also have POE filters installed.
To disable MoCA on your device. First, unplug the coax cable line from the jack on the gateway device. Then go to the gateway login http://10.0.0.1
Default login info is:
Username: admin (all lowercase)
Password: password
Once in you will find the drop-down on the left of the screen that is labeled “Connections”.
Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.
Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device. The best policy is to be sure to use that POE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH
Or you can get one for free at your local Comcast / Xfinity store.
If you are not using the MoCA feature on your home network, you can put the POE filter right at the back of your gateway device instead.
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