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Visitor

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1 Message

Friday, January 28th, 2022 2:31 PM

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ARRIS device connected to my network? Hackers? Whos doing this?

[Edited: "Personal Information"] : host name/mac address 

I live my myself and NO ONE has my password??? Was on phone an hour with cust. Service only got them to tell me to just change my password 🙄. That doesn't tell me how and who hacked my network.

Gold Problem Solver

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7.9K Messages

3 years ago

There are several threads here about that. It's probably not a hacker but something else.

Expert

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107.1K Messages

3 years ago

@user_9f3f82 

Please remove the MAC address of your modem for your privacy.  It is considered to be personal information. Personally identifying information is a violation of their forum guidelines. Your post will be marked as being "Private" and hidden until it's removed.

Official Employee

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842 Messages

3 years ago

Unfortunately, we cannot see how information was compromised or who did it. I know that itself can be frustrating. I too, have to change my passwords every so often. Did you need further assistance in helping with your password issues? 

Visitor

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3 Messages

3 years ago

It's a shadow function of the Arris router...  I saw this before and sniffed the traffic.  I think it's a part of the diagnostic function that it spun a separate MAC to connect to the main SSID, or the Hotspot feature that try to create some type of mesh.  This is one of the reason I hate Comcast router - a lot of mysterious features/behaviors they don't clearly explain. 

Expert

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107.1K Messages

3 years ago

FWIW. We've also seen posts here over the years that relate it to being the built-in hardware firewall component of the gateway device.

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