Visitor
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3 Messages
Arris device connected and can not pause it. Not my device.
I had a device connect to my network as shown in the screenshots attached and it is not a device of mine. I can't pause it or remove it and I'm not sure why it's connected to my network. It seems that others are having similar issues and I also want to confirm no one is accessing my Internet that shouldn't be.
EG
Expert
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111K Messages
3 years ago
It shows the Arris device as being connected via a MoCA connection.
If the MoCA feature is enabled, and you do not have a POE (Point Of Entry) MoCA filter installed on the coax line, yours, and your neighbor's gateway devices will be able to connect with each other like one big network. Disable it if you aren't using it;
To disable MoCA on your device go to the gateway login http://10.0.0.1
Default login info is:
Username: admin (all lowercase)
Password: password
Once in you will find the drop-down on the left of the screen that is labeled “Connections”.
Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.
If you are using it, install a POE MoCA filter to keep the signal in your premises and to keep the neighbor's signals out. Your neighbors should also have POE filters installed.
https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH
(edited)
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justsam
Contributor
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81 Messages
3 years ago
Are you sure this is not your device? Do you have a set top box for your TV that may be this device? I do not recall if Xfinity provides the MAC address of equipment installed in your home, but this would be a way of checking by going into your account.
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EG
Expert
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111K Messages
3 years ago
@user_af7e4e
Install a MoCA filter as stated.
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