Skip to main content

    Support

    Offers

U
user_63kry8
1st Topic
1st Like

3 Messages

Thursday, February 27th, 2025 2:06 PM

ARRIS AX061AEI - says it's just been connected Not mine. Please help me remove it. Thanks [Edited]

ARRIS AX061AEI

Just got notice from.Xfinity that new device is connected to me. 

THIS IS NOT MINE. 

HOW DO INREMOVE THIS? THANKS 

Question

 • 

Updated 

4 months ago

 • Edited

63

2

0

XfinityRaul

Official Employee

 • 

2K Messages

4 months ago

Hello, @user_63kry8. Thank you for making us aware of this unknown device that's connected to your network. Please visit this link so you can file a report with our Customer Security Assurance team. They will be more than happy to help you with this issue. https://spa.xfinity.com/help/report-abuse

2

EG

Expert

 • 

111.2K Messages

4 months ago

@user_63kry8 

AFAIK, that's an Arris / Xfinty X1 / Xi6-A wireless cable T.V. box. Do you have one at your premises ?

1

user_63kry8

3 Messages

No...i don't have this device. 

In a duplex. Found out they've been using my.$235 a month billing for cable, etc. And hacking it for free cable . I see shows that have been "watched" but I don't or won't watch..I reported them to the landlord. And did the "FORGET THIS ADD ON" and it stopped yesterday. 

They've FINALLY been evicted fir MANY OTHER ILLEGAL THINGS 

JEEZ!! GOOD RIDDENCE.. LOL. THANKS 4 YOUR HELP. ✌️ 

Like

Reply

4 months ago

0

forum icon

New to the Community?

Start Here