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user_63kry8
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Thursday, February 27th, 2025 2:06 PM

ARRIS AX061AEI - says it's just been connected Not mine. Please help me remove it. Thanks [Edited]

ARRIS AX061AEI

Just got notice from.Xfinity that new device is connected to me. 

THIS IS NOT MINE. 

HOW DO INREMOVE THIS? THANKS 

Question

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Updated 

1 month ago

 • Edited

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0

XfinityRaul

Official Employee

 • 

1.9K Messages

1 month ago

Hello, @user_63kry8. Thank you for making us aware of this unknown device that's connected to your network. Please visit this link so you can file a report with our Customer Security Assurance team. They will be more than happy to help you with this issue. https://spa.xfinity.com/help/report-abuse

2

user_63kry8

3 Messages

ARRIS AX061AEI (someone's (maybe a neighbor)  Xbox) was illegally connected to my Xfinity service Feb.28, 2025. ●Can you please remove it or block it AND REPORT THEM. Thank you

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1 month ago

XfinityThomasC

Official Employee

 • 

2.4K Messages

Hello, @user_63kry8

If you don't recognize a device:

  1. Go to the Connected to your WiFi section on the WiFi tab. 
  2. Select the device from the list, then select Device Details to see the manufacturer.
  3. If the device is connected to your home network, there should be a green dot indicating that it's online, which may also help with identifying what device it is.
  4. Access the hostname or MAC address in your device's settings.
  5. If the default name displayed is a long string of numbers and letters, it's likely the MAC address.

To remove any device from the Devices Not Connected list:

Tapping on the device.
Tap Device Details.
Select Forget Device.
This will remove the device from your devices list and unassign it from the person it was associated with, if applicable. It'll also permanently delete all historical network activity of this device. If the device reconnects to your home network, it will appear as a new device.

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

EG

Expert

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109.7K Messages

1 month ago

@user_63kry8 

AFAIK, that's an Arris / Xfinty X1 / Xi6-A wireless cable T.V. box. Do you have one at your premises ?

1

user_63kry8

3 Messages

No...i don't have this device. 

In a duplex. Found out they've been using my.$235 a month billing for cable, etc. And hacking it for free cable . I see shows that have been "watched" but I don't or won't watch..I reported them to the landlord. And did the "FORGET THIS ADD ON" and it stopped yesterday. 

They've FINALLY been evicted fir MANY OTHER ILLEGAL THINGS 

JEEZ!! GOOD RIDDENCE.. LOL. THANKS 4 YOUR HELP. ✌️ 

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1 month ago

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